Conversation Management Solutions

Uncover critical contextual details by powering webforms, apps and bots with digitized expert-driven elicitation interviews

It's not just about what users want to say, it's about what you need to know™

When vital business decisions depend on the critical contextual details provided by non-experts 

We make it easier to create and update expert-driven online intake interviews, supporting more timely, efficient and effective investigations, resolutions and decisions. Our solutions adds value when responses to online questionnaires, forms, apps and bot dialog by non-experts informs time-sensitive, critical business decisions.

Our approach fills an increasing need where generic forms, static conversation trees or rigid skip logic falls short and big data and deep learning-based solutions are not practical.

Maximizing the value of online report-taking requires more than just selecting generic question sets

Why settle for a few general questions about an issue when our system allows you to deliver entire expert-driven intake interviews, representing decades of experience?

Arbor Insight's conversation management software uncovers critical, often missed contextual details by combining investigative, elicitation and human intelligence gathering techniques with proprietary algorithms via an industry-first expert knowledge acquisition process. 

The output is tailored, guided, extensible and updatable elicitation-focused intake interviews delivered via API or webhook to your existing user interface, including webforms, apps or chatbots.