Conversation Management Software

Uncover more critical contextual details by powering webforms, apps and bots with expert elicitation interviews

Creating effective intake forms and incident reports requires more than just selecting general questions

Arbor Insight's conversation management software toolkit uses expert elicitation interview techniques to uncover critical, often missed contextual details from impersonal online interviews via webform, native app, web app or chatbot. 

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Our system works by combining investigative, elicitation and human intelligence gathering techniques with proprietary algorithms via an industry-first knowledge acquisition process. The output is tailored, adaptable elicitation interviews delivered via API or webhook to your existing user interface.

When vital business decisions depend on non-experts to provide critical contextual details 

We make it easier to create and update expert-driven online interviews, supporting more timely, efficient and effective decisions than generic forms, static conversation trees or rigid skip logic. Our system is a perfect fit in cases where responses by non-experts to online questionnaires, surveys, forms and bots informs critical business decisions.

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Why just select a set of general questions when our system allows you to select entire interviews, designed by investigative expertise and augmented with machine learning that increase efficiency and improve outcomes?